Agreement and eligibility

These terms apply when a person visits, creates an account, requests a referral, or uses a booking-facilitation feature. The booking summary and the named supplier’s displayed conditions also form part of the transaction. If they conflict, mandatory law prevails, followed by the confirmed booking terms for that service.

Users must have legal capacity to transact, provide accurate information, protect their credentials, and act only for themselves or for another traveller whom they are authorized to represent.

Mandyal Travels has two possible roles

Supplier-direct referral: Mandyal Travels provides discovery or a route to an independent supplier. The customer completes the reservation and payment with that supplier. The supplier is the contracting service provider and its displayed terms govern the service.

Platform-facilitated booking: Mandyal Travels transmits the reservation and may facilitate payment, communications, support, or refund processing for the named supplier. Unless a confirmation expressly says Mandyal Travels is the service provider, the supplier remains responsible for delivering the hotel stay or vehicle service.

Every commercial offer must identify the applicable role before commitment. Mandyal Travels must not describe a supplier-direct referral as a platform-confirmed booking or represent an unverified listing as approved, guaranteed, or insured by Mandyal Travels.

Independent hotels and vehicle providers

Listed hotels, property operators, vehicle owners, fleet operators, and drivers are independent businesses and are not employees, branches, or agents of Mandyal Travels merely because they use the platform. They control and are responsible for their premises, vehicles, staff, drivers, licences, permits, insurance, safety, service quality, inventory, descriptions, taxes, and fulfilment.

Mandyal Travels may review documents or remove a listing, but onboarding, verification, badges, rankings, reviews, or continued listing do not guarantee safety, legality, quality, identity, availability, or future conduct. Customers should review the named supplier’s information and raise inconsistencies before travel.

Prices, taxes, payment, and confirmation

Before commitment, the customer should see the supplier, service, dates, total price, taxes and fees, currency, payment recipient, cancellation terms, material restrictions, and whether confirmation is immediate or subject to supplier acceptance. Preview, crossed-out, or demonstration prices are not final offers.

A payment-required Mandyal marketplace or PMS-direct online request is not confirmed until the approved payment provider reports a successful capture and the platform issues a confirmation reference. Failed, expired, pending, mismatched, reversed, or unverified payments do not confirm a booking. A hotel-recorded cash, hotel-UPI, or hotel-POS transaction is an offline payment to the named supplier and must be identified as such; it is not money received or safeguarded by Mandyal Travels.

Mandyal marketplace bookings, PMS-direct online bookings, PMS-direct offline bookings, and external-OTA imports are separately classified. The applicable total, taxes, payment recipient, supplier credit, refund route, and any disclosed platform fee shown at confirmation form the transaction record. External-OTA payments remain subject to that OTA and supplier agreement and must not be represented as collected by Mandyal Travels.

Mandyal Travels is responsible for correcting its own transmission or platform errors and for safeguarding funds it actually receives through an approved payment arrangement, subject to applicable law and payment-provider processing. Statutory GST TCS or income-tax TDS credits belong to the supplier and are not Mandyal Travels revenue.

During-stay charges and checkout

A guest folio may distinguish accommodation already paid to an OTA or other channel from restaurant, laundry, room service, transport, extra-bed, tax, and other lawful during-stay charges. The folio must not charge the same item twice and must identify which party collected each payment.

Where an enabled Mandyal payment flow is mandatory for additional PMS charges, checkout remains payment-pending until successful capture or an authorized exception is recorded. Where the supplier is permitted to collect offline, the receipt must identify the supplier as recipient and the PMS must preserve the declared mode and amount. Consumer rights, emergency departure, and access to personal property must not be used as leverage in a payment dispute.

Customer conduct and travel responsibility

Customers must review the confirmation, arrive on time, carry required identification, comply with lawful supplier rules, disclose relevant accessibility or assistance needs, and avoid unlawful, unsafe, abusive, or damaging conduct. A supplier may refuse service where lawfully permitted, but must not discriminate unlawfully.

Customers remain responsible for personal travel decisions, valuables, required documents, and suitable insurance. This does not excuse a supplier or Mandyal Travels from duties imposed by law or from its own negligence or misrepresentation.

Platform availability and changes

Maintenance, communication failures, supplier changes, weather, road closures, government action, disasters, labour disruption, and other events may affect availability. Mandyal Travels will take reasonable steps within its role to communicate known material changes and support the available remedy.

Access may be restricted to protect customers, suppliers, funds, data, or platform integrity. Fraud, false listings, unauthorized access, scraping, interference, impersonation, manipulated reviews, and misuse of personal data are prohibited.

Responsibility and limits

The supplier is primarily responsible for injury, loss, damage, service failure, misconduct, unsafe premises, unsafe driving, or other events arising from the supplier’s hotel or vehicle service, to the extent caused by that supplier or persons under its control. Complaints should still be reported to Mandyal Travels so the listing, support record, and any facilitated payment can be reviewed.

Mandyal Travels remains responsible for obligations that law places on the platform and for loss directly caused by its own fraud, wilful misconduct, negligence, misleading representation, data-security failure, payment handling, or material breach. Nothing in these terms excludes or limits liability or a consumer remedy that cannot lawfully be excluded.

To the extent lawful, Mandyal Travels is not responsible for indirect or consequential loss that was not reasonably foreseeable from a breach of its platform obligations. No clause limits emergency, regulatory, consumer-forum, or other statutory rights.

Complaints, governing law, and changes

Contact Jasveer Singh, Director and Grievance Officer, at support@mandyaltravels.com or +91 80693 77940. Include the booking reference, the supplier name, a description of the issue, and any supporting records. Do not send passwords, one-time codes, or full payment-card details.

These terms are governed by the laws of India. Nothing restricts a consumer from approaching a consumer commission, regulator, court, or other forum available under applicable law. The website operator is Mandyal Travels Services Private Limited; its registered-office, grievance contact, and support details are published in the Legal Centre and Contact page.

Material changes apply prospectively and should be versioned and communicated. Confirmed bookings remain governed by the terms accepted at confirmation unless a lawful change is agreed or required.