VERSIONED OPERATING NOTICE
Cancellation and refund policy
How cancellation eligibility, supplier rules, refund review, and payment returns are handled.
Eligibility
Eligibility is calculated from the cancellation terms confirmed for the selected rate or service, the supplier timezone, the scheduled service time, and any non-refundable components. A search label or general promotion does not override confirmed booking terms.
Request and review
Cancellation and refund requests must identify the booking and reason. Automated calculations may be reviewed by authorized operations staff when supplier confirmation, disruption evidence, duplicate payment, or exceptional circumstances require investigation.
Refund method and timing
Approved refunds are returned through the original supported payment path where possible. Processing time depends on the payment provider, bank, payment method, and required reconciliation. Mandyal Travels records the refund decision and provider reference for audit.
Supplier changes and disruption
When a supplier cancels or materially changes a confirmed service, available remedies may include rebooking, travel credit, partial refund, or full refund according to the confirmed service, provider outcome, and applicable law.