No public listing before approval and agreement

A hotel, property, vehicle, fleet, or driver must not become publicly bookable merely by creating an account or submitting a form. Mandyal Travels must complete the applicable review and both parties must accept a versioned partner agreement before a listing is activated.

These public standards are not the partner contract. The signed agreement must allocate service, payment, tax, refund, insurance, data, audit, indemnity, suspension, complaint, and termination responsibilities. Mandyal Travels may obtain professional review when needed, but partner activation always requires an approved and versioned agreement.

Identity, authority, and compliance evidence

Partners must provide accurate legal identity, ownership or operating authority, address, tax and bank details, customer and grievance contacts, licences, registrations, permits, insurance, and other records required for their service and State. Records must be current and promptly updated after expiry, suspension, investigation, ownership change, or material incident.

Hotel and property duties

A property partner is responsible for lawful occupancy, fire and life safety, building and local approvals, hygiene and sanitation, staff conduct, room and amenity accuracy, accessibility disclosures, security, guest registration, emergency procedures, taxes, insurance, and the confirmed stay.

Vehicle and driver duties

A vehicle or fleet partner is responsible for lawful commercial operation, vehicle registration and fitness, required permits, insurance, maintenance, driver licensing and background controls, hours and fitness to drive, safety equipment, fare and route disclosures, incident response, and compliance with Central and State transport requirements.

Mandyal Travels must separately determine whether its intended car workflow is legally an aggregator service. Partner warranties alone do not replace a licence or platform duty imposed by transport law.

Listings, availability, and customer treatment

Partners must keep descriptions, images, location, inclusions, exclusions, inventory, price, tax, fees, availability, cancellation rules, accessibility, and restrictions accurate. Bait pricing, fake scarcity, undisclosed fees, fabricated reviews, discriminatory conduct, and substitution without informed customer agreement are prohibited.

Payments, refunds, and records

Partners must honour confirmed rates and lawful refunds, provide timely decisions and evidence, maintain sufficient settlement details, and authorize contractual recovery or set-off where applicable. They must retain and produce booking, service, tax, safety, complaint, cancellation, and refund records for the required period.

The booking source and payment recipient must be recorded accurately. A partner must not mark an external OTA payment as collected by Mandyal Travels, mark cash or its own UPI/POS as a gateway payment, split a booking off-platform to avoid a fee, or confirm a payment-required online booking before verified capture.

PMS subscription and source-based fees

For the launch hotel plan, the first six months from workspace activation are free and months seven through twelve are charged at 50% of the applicable room tier. From month thirteen, the monthly room tiers are ₹1,999 for 1–10 rooms, ₹2,999 for 11–20, ₹4,499 for 21–35, ₹5,999 for 36–50, and ₹8,999 for 51–100, plus GST; larger properties require a written quote. A standard-rate 12-month term beginning in month thirteen or later is priced at the equivalent of ten monthly charges. Standard remote setup is ₹0; separately requested on-site work, hardware, messaging, or custom integration requires a written quote.

Transaction fees apply from day one: 18% of booking value with a ₹199 minimum for a Mandyal marketplace-acquired booking; 6% with a ₹99 minimum for a PMS-direct or walk-in booking paid through an enabled Mandyal payment flow; 3% with a ₹49 minimum for a PMS-direct or walk-in booking paid by cash, hotel UPI, or hotel POS; and 0% Mandyal booking commission for an external-OTA booking imported into PMS. These percentages are inclusive of GST on Mandyal’s fee. The OTA’s own charges remain governed by the hotel’s contract with that OTA.

A booking retains the commercial-policy version and calculation accepted at confirmation. Future changes apply prospectively after the notice and acceptance required by law and contract. Car and bus plans require their own accepted service schedule; hotel room tiers do not automatically apply to them.

Settlement eligibility and holds

Funds collected through an approved Mandyal payment arrangement become eligible for supplier settlement only after successful capture, checkout, reconciliation, and clearance of refund, fraud, chargeback, compliance, tax, or legal holds. The operating target is two business days after eligibility, not a guarantee of 48 clock hours. Bank holidays, provider processing, missing payout verification, and lawful holds may extend the timeline.

Cash, hotel UPI, and hotel POS receipts are already held by the partner; they are not paid out again by Mandyal Travels. The related platform fee is a receivable that may be invoiced or set off only as authorized by the accepted agreement, with a statement and dispute route. Suspension or termination must protect active guests and does not erase accrued refunds, fees, taxes, records, or customer remedies.

Data and confidentiality

Customer data may be used only to fulfil, support, secure, or lawfully account for the service. Partners must restrict access, protect credentials, report suspected breaches promptly, follow deletion or return instructions where lawful, and must not sell customer data or add travellers to unrelated marketing lists without valid permission.

Monitoring, suspension, and responsibility

Mandyal Travels may request updated evidence, investigate credible complaints, pause bookings or settlement where contractually and legally permitted, correct or remove content, suspend access, or terminate a partner for safety, fraud, expired documents, repeated service failure, non-payment of refunds, or legal non-compliance.

The partner remains responsible for its service and for acts or omissions of its owners, staff, contractors, and drivers. The final agreement should contain a proportionate indemnity for third-party claims caused by the partner’s breach, negligence, misconduct, legal non-compliance, or inaccurate listing, while preserving non-waivable law and Mandyal Travels’ responsibility for its own conduct.